Why should you attend?

ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of an IT Service Management System (ITSMS).

By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.

Audience

• Individuals interested in IT Service Management
• Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)

Learning objectives

• Understand the concepts, approaches, methods, and techniques used to implement an IT Service Management System
• Understand the basic elements of an IT Service Management System (ITSMS)

Examination and Certification

None